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Manuel “Manny” Renu

Manuel “Manny” Renu

Repair Manager, Sydney.

Manny has been with NTI and now Yellow Cover for almost a decade. Prior to that he worked for Mercedes Benz, starting as an apprentice diesel mechanic 20 years ago. Manny’s expertise in tractor repairs is a huge advantage for Yellow’s rural clients.

What’s a typical day at work for you?

As soon as a claim comes in, we’re onto it. If it’s straightforward we assess and authorise straight away. If not, we go out and have a look at the vehicle or equipment. This means there is a bit of travel involved but, it’s great to be able to see our clients and repairers in the field. Face-to-face conversations with clients and brokers help build strong working relationships. 

How does your experience and knowledge help clients?

At Mercedes I worked on a lot of tractors, so I understand the mechanics as well as the particular needs of these clients. Tractors make a lot of money in a short amount of time, for a certain picking season it’s working 24/7 for three months. To have that vehicle off the paddock is very costly. We need to work quickly and find a solution to get the equipment back to work ASAP. From the workshop I give clients hourly updates for reassurance. Speed and efficiency are really important to us.

Best part of the job?

I really enjoy working with a wide group of people – farmers, builders, transport operators – and building good relationships with clients. With Yellow it’s very satisfying being able to turn a job around quickly. The resources we have in place mean we can authorise repairs straight away and pay our invoices on the same day. This motivates our repairers to work quickly and do a great job which means we then have very happy clients. That professionalism and efficiency is irreplaceable.

If you need a big specialist, ask your intermediary about Yellow Cover.

To advise us of a claim, please call NTI ACCIDENT ASSIST on
1800 NTI NOW (1800 684 669)

Industrial strength protection for mobile plant and equipment

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