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Expert
Claims
Process

99%
customer
satisfaction.

Expert
Claims
Process

99% customer satisfaction.

We’ve got it covered with our award winning NTI Accident Assist program.

99% customer satisfaction - that’s a hell of a claim, but it’s one that’s been tried and tested and trusted by our policy holders over many years and through many adverse events.

Our award-winning NTI Accident Assist Program was the first of its kind, and still leads the way.

NTI’s specialist team take control from the first minute. It starts with complete incident scene management, and continues right through to the day the mobile plant or equipment is back in service.

At any hour of the day or night, and we can:

  • provide over-the-phone trauma assistance to the operator until help arrives
  • relay urgent messages to loved ones and colleagues (if required)
  • arrange to transport the operator back to base*
  • authorise an NTI Specialist Recovery Operator to recover the plant or equipment
  • oversee clean-up of the accident scene*
  • lodge the claim automatically (in most cases we will not require a claim form)
  • arrange post-trauma counselling for the driver if required

* Some restrictions and policy limits apply.

We’ve got it covered with Recovery Operators all over Australia.

From capital cities to the regional centres, from country towns to the remotest work sites, our national network of expert Recovery Operators have got it covered.

To speed up the repair process, our Recovery Operators can provide an initial assessment, including sending photos to an authorised NTI Premium Repairer – who can immediately begin ordering parts and booking in repairs without the need for higher up authorisations.

We’ve got it covered with a Specialist Claims Team.

These are the people who will be helping you every step of the way:

NTI Claims Consultant

Within four business hours of lodging a claim, we will assign you a personal Customer Claims Consultant, who will keep you fully informed of the claim’s progress.

NTI Repair Manager

Once you’ve lodged your claim, an NTI Repair Manager will be assigned to manage the quality of the parts used and the repair process. This helps to ensure:

  • a quality repair finish
  • the correct parts are supplied
  • the most efficient method of repair

They’ll also give you regular updates on how the repairs are going.

NTI Parts Coordinator

NTI Parts Coordinators have specialist experience in the parts industry. They focus on sourcing quality parts that protect the safety and resale of the vehicle.

The Parts Coordinators will work closely with the Repair Manager to ensure the correct parts are supplied for their repairs. Through national buying arrangements with all major manufacturers, we source and deliver parts anywhere in Australia.

By purchasing parts directly, NTI can:

  • guarantee quoted parts are used in the repair process
  • ensure parts are quickly supplied to reduce downtime
  • reduce parts costs.

Anyone can underwrite a policy, but when it comes to the best claims handling in the business, we’ve got it covered.

Claims

If you need a big specialist, ask your intermediary about Yellow Cover.

To advise us of a claim, please call NTI ACCIDENT ASSIST on
1800 NTI NOW (1800 684 669)

Industrial strength protection for mobile plant and equipment

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Insurance products are provided by National Transport Insurance, a joint venture of the insurers Insurance Australia Limited trading as CGU  Insurance ABN 11 000 016 722 AFSL 227681  and AAI Limited Trading as Vero Insurance ABN 48 005 297 807 AFSL 230859 each holding a 50% share. National Transport Insurance is administered on behalf of the insurers by its manager NTI Limited ABN 84 000 746 109 AFSL 237246.